What is Therachat?
Therachat is an intelligent journaling tool built for therapists and their clients. The mobile app encourages clients to reflect on their thoughts and feelings in a conversational manner by prompting them to answer open-ended questions. All therapists have to do is set up their web account, add clients and watch insights roll in. Therapists will receive Therachat’s quick analysis of the client responses, which therapists can use to inform in-person therapy sessions.
Who asks the questions that are sent to my clients?
The questions are generated and asked by a program, not a real human being. Therachat provides a list of default open-ended questions, which are asked automatically via Therachat’s mobile app for clients. Therachat uses a special algorithm to keep the interaction between the app and the client flowing in a conversational manner (see example). Therapists can have some influence on this interaction by adding their own questions for each client if they so choose. The app will incorporate these questions into the conversation.
Can I talk to my clients via Therachat?
Therachat does not support direct communication between therapists and clients, so you will not be talking with your clients via Therachat. Therachat asks clients questions via the client Therachat mobile app. A therapist can view the conversations between a client and the app, but a therapist cannot participate in the conversation. However, therapists can have some influence on the conversation by adding their own questions for each client if they so choose. The app will incorporate these questions into the conversation.
How do I add a client?
The first step is to create a free therapist account via the Therachat website. Once the account is created, a therapist can add a client by clicking the “Add Client” button in the top right corner of the screen. Therachat will ask for your client’s email in order to send them an invitation with a mobile client app download link. Therachat will also send a unique code, which a client will use when they sign up for a mobile account. Once they enter the code, the client will be matched to your web account and their information will appear on your therapist dashboard.
What happens after I add a client?
Once the client downloads the free mobile app and begins to interact with our automated chatbot, you will be able to view the client’s interaction with the app on your Therachat dashboard. You will also be able to see conversation analysis.
Can I customize the questions the mobile app asks my clients?
Yes, therapists can influence their clients’ journaling experience by adding their own questions for each client. The mobile app will incorporate these questions into its conversation with a client.
Can I get a demo?
Definitely. Please email us at support@therachat.io or schedule your demo by clicking here.
Why should therapy clients use Therachat?
Therachat makes it easier to stay on top of therapy goals and incorporate journaling into therapy clients’ daily lives. It encourages self-reflection and takes away the hassles of having to remember to make time for journaling by regularly sending quick prompts straight to clients’ phones. The conversational manner, in which the app interacts with therapy clients, helps overcome the dreaded writer’s block as it guides the journaling process. This guided journaling helps explore current events and feelings, providing better context for in-person therapy sessions. Additionally, Therachat analyzes client journals and provides valuable insights to therapists, revealing important topics to focus on during sessions.
What should therapy clients expect?
Throughout the week, the mobile Therachat app for therapy clients will ask them a variety of open-ended questions, encouraging them to reflect on their thoughts and experiences. Clients do not need an invitation to start using the free Therachat app for clients. They can download the free mobile app to their phones at any time. When they accept a therapist’s invitation to link their mobile account to their therapist’s web account, the therapist will be able to see all client journal entries within the Therachat mobile app in addition to their journal analysis, which will reveal most frequent topics and their context. This can help therapists plan the in-person sessions.
Is the automated chatbot in the client mobile app always available to clients?
Yes. The Therachat chatbot is available to engage in conversations at any time. The chatbot is not human, it’s an algorithm that uses a programmed set of questions, created to help clients get deeper into the self-reflection. It is an automated guide that helps clients keep their journal. Clients can access the app and interact with it whenever they want to. It is available 24/7.
How do clients get the app?
After a therapist creates an account and adds a client by entering their name and email address, the client will get an email invitation to download the app.
Do clients need to provide their legal names when they register in the mobile app?
Clients can choose to stay anonymous when using Therachat. When adding a client to their account, therapists can use fictitious names for their clients.
Is Therachat HIPAA compliant?
Is client and therapist information safe?
Yes! All information is completely safe and secure. Therachat is fully HIPAA compliant, which means that all conversations and personal data are encrypted and de-identified.
Who is reading the conversations?
All in-app journal conversations of the client are only accessible by the therapist and that client. In some cases, clients may choose to use the app on their own, without linking it to a therapist account. In that case, no one but that mobile client app user will see the journal conversations in the mobile app.
How does client information get sent to the right therapist?
When a therapist adds a client to their Therachat web account, a unique code is generated and emailed to the client along with the invitation. By using this unique code on signup, the client will be matched to the correct therapist account and their information will appear on the therapist dashboard.